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Last updated: 2024
Thank you for shopping at Trubrend. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we’re here to help.
1. Return Eligibility
a. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered in any way are not eligible for return.
b. Returns must be initiated within 30 days of the delivery date. After 30 days, we may not be able to offer you a refund or exchange.
2. Return Process
a. To initiate a return, please contact our customer service team at [Insert Contact Information] with your order number and the reason for the return. We will provide you with instructions on how to return your item.
b. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
c. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
3. Exchanges
a. If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to availability.
b. If the item you wish to exchange is no longer available, we will process a refund for the returned item in accordance with our Returns & Refunds Policy.
4. Return Shipping
a. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
b. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible.
6. Final Sale Items
a. Certain items may be marked as final sale and are not eligible for return or exchange. Please review the product description carefully before making a purchase.
7. Contact Us
If you have any questions or concerns about our Returns & Refunds Policy, please contact us at contact@trubrend.com
